Cancellation policy

CANCELLATION POLICY:

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Right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.

I.  Cancellation policy for goods

II. Cancellation policy for services

III. Grounds for exclusion and premature expiry of the right of withdrawal

IV. Cancellation form

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I. Cancellation policy for goods

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must send us

Forest Garden Labs GmbH
Klosterallee 67
D-20144 Hamburg
Phone: +49 40 28 53 099-0
Email: info@forestgardenlabs.de

by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the enclosed sample cancellation form for this purpose, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

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II.  Cancellation policy for services

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must send us

Forest Garden Labs GmbH
Klosterallee 67
D-20144 Hamburg
Phone: +49 40 28 53 099-0
Email: info@forestgardenlabs.de

by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the enclosed sample cancellation form for this purpose, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the point in time at which you notify us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

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III. Grounds for exclusion and premature expiry of the right of withdrawal 

The right of withdrawal in distance selling does not exist:

In the case of delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

For the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.

In the case of delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

In the case of delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence.

The right of withdrawal in distance selling expires prematurely:

In the case of delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery.

In the case of delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.

In case of delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

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IV. Cancellation form 

If you wish to cancel the contract, please fill out and return this form.

To:

Forest Garden Labs GmbH
Klosterallee 67
D-20144 Hamburg
Phone: +49 40 28 53 099-0
Email: info@forestgardenlabs.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*).

Ordered on (*)/received on (*)




Name of consumer(s)




Address of the consumer(s)

Signature of consumer(s) (only in case of paper communication)




Date




(*) Delete as applicable.

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